Refund Policy

Last updated: July 17, 2026

1. 7-Day Money-Back Guarantee

We want you to be fully satisfied with qwevotv. If you're not happy with the Service within the first 7 days of your initial subscription, contact us for a full refund — no questions asked.

2. How to Request a Refund

• Contact our support team via support@qwevo.net or WhatsApp within 7 days of your purchase.
• Include your order details (email used at checkout and date of purchase).
• Refunds are typically processed within 3-5 business days back to your original payment method.

3. Eligibility

The money-back guarantee applies to a customer's first subscription purchase. Renewal payments, add-on device upgrades, and reseller credit packages are non-refundable except where required by law, or in cases of a verified service failure on our end.

4. Free Trial Users

If you used a free trial before subscribing, the refund window still applies to your paid subscription starting from the date of payment, not the trial start date.

5. Service Issues

If you experience a technical issue preventing normal use of the Service, please contact support first — most issues can be resolved within minutes. If we are unable to resolve a verified service failure, you may be eligible for a refund or credit outside the standard window at our discretion.

6. Non-Refundable Cases

• Requests made after the 7-day window has passed.
• Misuse of the service in violation of our Terms of Service.
• Issues caused by the customer's own internet connection or unsupported device.

7. Contact

To request a refund or ask a question about this policy, reach us at support@qwevo.net or through our Contact page.